Frasco, Inc.

QA Engineer

• Define and execute QA strategies that align with business goals and technical requirements
• Perform functional, regression, and end-to-end testing across web applications, APIs, and integrated systems
• Build and maintain automated test solutions to improve efficiency and test coverage
• Validate data integrity, system interactions, and third-party integrations
• Identify, track, and support resolution of defects and production issues
• Collaborate with engineering and product teams to ensure usability, performance, and reliability
• Champion QA best practices and contribute to scalable, repeatable testing frameworks

Quality Assurance Engineer

Manager

• Coordinate daily activities with the Senior Manager of Shared Services
• Oversee the assignment mailbox and case placeholder dashboard to ensure timely case distribution; assist as backup when needed
• Review and analyze referral instructions to determine client requirements
• Alert Regional Managers and Investigative Consultants to issues identified during intake and setup
• Maintain accurate client contact information in Dynamics, adhering to formatting protocols and grammar standards
• Update case management system with current information
• Communicate clearly and professionally with clients and internal stakeholders
• Handle various case updates (client-driven, in-house, and error-driven)
• Collaborate with team members, Regional Managers, and Directors to ensure accurate product/service setup
• Audit case files for compliance with client service level agreements
• Review quality control reports and resolve identified issues
• Create and maintain client-specific primers for complex assignment/setup processes
• Develop and update training materials; provide initial and refresher training for team members
• Manage team workload distribution and adherence to workflow processes
• Track team productivity and error rates
• Communicate and meet with team members on a regular basis
• Lead initiatives to enhance productivity by streamlining processes, implementing automation, and improving workflow efficiency within the ASD application
• Vet attorney clients for retainer requirements and third-party billing; ensure proper entry into systems
• Update retainer status in Dynamics after credit reviews
• Maintain a proficiency in understanding client rates, instructions, relationships and hierarchies

Assignment Desk Manager

Customer Support

• Edit investigative reports for formatting, spelling, and grammatical issues to ensure they are client-ready when finalized
• Alert regional managers to any issues related to investigative quality or compliance with investigative policies and procedures that may be identified during the report editing process
• Update and annotate the corporate case management system with investigative notes and upload/save completed/edited reports
• Review and analyze case notes and case instructions to determine what developed information is pertinent to the requested field investigation
• Work closely with team members, regional managers, and service line directors

Investigative Support Specialist

Director

• The Director of National Accounts is accountable for the achievement of new business sales growth through the execution of the overall strategies and tactics contained within Frasco’s National Sales Program.
• Seek, qualify, and expand higher volume opportunities toward a successful execution via various techniques, strategies, and business model partnerships.
• Consistently meet/exceed overall annual sales goals.
• Generates pipeline opportunities to achieve sales goals through multi-channel activities.
• Successfully manages/updates opportunity pipeline within CRM.
• Develop creative strategies to increase new sales both territorially and nationally.
• Develop and maintain executive-level strategic partnerships.
• Develop professional proposals that communicate a compelling solution and follow proposals through decision-making and purchasing process to closure.
• Develop targeted marketing and networking activities to identify and reach out to prospective customers within our target market.
• Identify local, state, regional, and national conferences for exhibiting and speaking engagements.
• Articulate complex concepts and business solutions clearly through demonstrations and proposals.
• Possess excellent communication skills, attention to detail, and ability to work both independently and as a team player.
• Professionally represent Frasco at all times, exhibiting exemplary and ethical behavior and outstanding leadership consistent with Frasco’s vision and core values.

Director of National Accounts

Support Engineer

• Serve as the first point of contact for internal technical support, delivering clear, professional, and customer-focused assistance
• Troubleshoot and resolve Tier 1 issues across devices, Windows OS, Microsoft 365, Microsoft Dynamics, VPN/network access, and peripherals
• Log, categorize, prioritize, and document all support requests in the ticketing system, meeting defined service and escalation standards
• Escalate complex or unresolved issues to Tier 2 or specialized teams with complete and actionable documentation
• Support user account management, including provisioning, password resets, MFA issues, and Entra ID access changes
• Assist with onboarding and offboarding activities in partnership with HR and IT leadership
• Configure and support devices, standard software, and approved Microsoft-based business applications in line with security standards
• Create and maintain documentation and knowledge base content while contributing to continuous improvement of Tier 1 support processes

Quality Assurance Engineer

Assignment Desk Manager

Investigative Support Specialist

Director of National Accounts

Technical Support Specialist