Frasco, Inc.

Support Engineer

• Serve as the first point of contact for internal technical support, delivering clear, professional, and customer-focused assistance
• Troubleshoot and resolve Tier 1 issues across devices, Windows OS, Microsoft 365, Microsoft Dynamics, VPN/network access, and peripherals
• Log, categorize, prioritize, and document all support requests in the ticketing system, meeting defined service and escalation standards
• Escalate complex or unresolved issues to Tier 2 or specialized teams with complete and actionable documentation
• Support user account management, including provisioning, password resets, MFA issues, and Entra ID access changes
• Assist with onboarding and offboarding activities in partnership with HR and IT leadership
• Configure and support devices, standard software, and approved Microsoft-based business applications in line with security standards
• Create and maintain documentation and knowledge base content while contributing to continuous improvement of Tier 1 support processes

Technical Support Specialist

Manager

• Lead cross-functional projects from intake through delivery, following established project management standards
• Build and maintain project schedules, milestones, risks, and dependencies
• Facilitate project ceremonies, including kickoffs, working sessions, status updates, and retrospectives
• Identify and escalate risks, issues, and resource constraints with clear recommendations
• Track dependencies and sequencing across initiatives, including management tools, templates, and workflows
• Provide support to teams in adopting new processes through training, documentation, and hands-on guidance
• Serve as a key point of coordination across project teams
• Support organizational readiness through communication, documentation, and alignment
• Build strong relationships across teams to drive effective execution and shared accountability

Senior Project & Portfolio Manager

Video Editor

• Develop video concepts aligned with marketing objectives, campaigns, and buyer journey stages
• Collaborate with marketing, sales, and subject-matter experts to translate complex investigative services into clear visual narratives
• Maintain a video content calendar aligned with broader marketing initiatives
• Serve as an on-camera brand ambassador for select video and social content, representing the firm’s values, professionalism, and culture
• Participate in occasional short-form social media content that supports employer branding and recruitment efforts
• Collaborate with marketing and HR to create authentic video content that attracts talent while maintaining a professional, credible B2B brand presence
• Support the firm’s visibility on platforms such as LinkedIn and other relevant channels through personality-driven, compliant content when appropriate
• Ensure all video content aligns with brand guidelines, tone, and confidentiality standards
• Script, shoot, and edit high-quality video content, including brand and explainer videos, thought leadership content, client testimonials, social media, and website videos
• Manage lighting, audio, framing, and post-production to ensure professional standards
• Create motion graphics, captions, and basic animations when needed
• Publish and optimize video content across channels (website, LinkedIn, YouTube, email campaigns, sales enablement)
• Adapt long-form content into short-form clips for social media and campaigns
• Apply SEO and platform best practices (titles, thumbnails, captions, CTAs)
• Track and report on video performance metrics (engagement, completion rate, conversions)

Technical Support Specialist

Senior Project & Portfolio Manager

Video Marketing Specialist