Customer Service Specialist
Franklin Electric
full-time
Posted on:
Location Type: Hybrid
Location: Mexico
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About the role
- Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.
- Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
- Support the marketing strategy to create new relationships, new customers, new markets.
- Serve as the customers’ voice, including marketing, product, professional services and sales.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns and suggestions.
- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team’s strategic objectives.
- Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements).
- Complete forms, applications and/or customer requests.
- Business travel required as needed. Participate in customer visits, trade shows and/or events.
- Performs other duties as required or assigned.
Requirements
- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills – written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results
- Initial formation: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportorder entryissue resolutionupsellingdata analysisworkflow organizationbenchmarkingstrategic planningproblem analysisproblem-solving
Soft Skills
dependableself-motivatedinitiativeresults-orientedcustomer growth orientedeffective communicationprofessionalismattention to detailaccuracyreliability