Franke Group

Regional Service Manager

Franke Group

full-time

Posted on:

Location Type: Office

Location: Dallas/Fort Worth • Texas • United States

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About the role

  • Manage the performance of 3rd party service providers, driving continuous improvements to exceed established service standards.
  • Identify opportunities for enhancement and assesses the need for service provider training, providing training when necessary.
  • Evaluate potential 3rd party service providers to ensure they meet the established criteria and make data-driven recommendations regarding hiring and termination decisions.
  • Provide direct supervision for the Franke Authorized Service Providers in the geographic territory assigned.
  • Work directly with the Technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to established policies, procedures, and objectives.
  • Coordinate with the other Regional Service Managers, Key Account Support Specialist and the Sr. Service Manager to assure consistency in delivering our service strategy.
  • Fulfill the financial controls and risk management responsibilities inherent in the position.

Requirements

  • AS/BS degree preferred in related field
  • Minimum three years in technical position either for a manufacturer or service provider; preferably within the foodservice equipment industry
  • Must possess a comprehensive understanding of equipment related to operations and service repair
  • Previous experience in establishing and maintaining third party service or installation networks is required
  • Combination of education and work experience may be considered.
Benefits
  • Reliable attendance is a must

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service provider managementdata-driven decision makingtraining and developmentperformance evaluationfinancial controlsrisk managementtechnical skillsservice repairinstallation networks
Soft skills
coachingsupervisioncommunicationcollaborationproblem-solving