Frank Winston Crum Insurance

Claims Specialist

• Investigates, evaluates and brings to timely resolution an inventory of complex construction defect claims
• Understands construction defect coverage issues and interprets construction contracts
• Manages litigation proactively and works with defense counsel and insureds
• Prepares reports detailing claim status, payments and reserves
• Engages in timely communication with relevant parties

Temporary Construction Defect Claims Specialist

Manager

• Manages and is responsible for a Construction Defect claims team of adjusters and inventory consisting of a varying degree of complexity in the claims inventory and includes litigation depending on the CD team assignment.
• Implements policy, and procedures, and provides oversight of the assigned team CD team at the direction of the CD Director of Casualty Claims to optimize claims resources, outcomes and expenses.
• Provides support, guidance, leadership, motivation, developmental resources and appropriate coaching to promote maximum performance and development of assigned adjusters.
• Identifies and advises management of trends, and opportunities to achieve better outcomes as well as recommends a course of action.
• Suggests new procedures and ideas for continuous process improvement and assists in developing training for claims adjusters and implements established procedures including the proper escalation of claims.
• Provides performance management activities for direct reports measured against business objectives and claims activity.
• Provides subject matter expertise on technical claims assigned to the CD team.
• Analyzes data properly including litigation metrics, manages loss and expense reserves, provides insight and analysis on trends in development, develops and provides reports as requested by the CD Claims Director.
• Authorizes Reserves and Settlements within established authority and properly escalates claims above reserve and settlement authority.
• Reviews all new losses and gives directions to claims staff daily to ensure timely and appropriate claim handling and management of reserves.
• Administers company personnel policies in all areas: assists the CD Director with hiring and interviews, and implements performance objectives, and conducts performance discussions.
• Participates in claim file audits or reviews to identify opportunities for improvement.
• Maintains diaries and reviews claims to confirm appropriate claim handling, coverage, reserving, documentation and communication in order to provide excellent customer service, avoid complaints, and obtain optimal outcomes.
• Follows litigation management protocols.
• Participates in projects as requested.

Temporary Construction Defect Claims Specialist

Senior Construction Defect Claims Manager