Customer Service Representative
Franciscan Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $16 - $20 per hour
Job Level
About the role
- Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.
- Assess and respond to the needs of patients, medical staff, and community.
- Communicate with the patient regarding any necessary follow up.
- Contact patient or available source to obtain required information to ensure accurate patient billing.
- Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.
- Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.
- Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.
- Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.
- Document all communication or review of account in the system in a comprehensible manner.
- Meet personal and team qualitative and quantitative targets.
Requirements
- High School Diploma/GED Required
- 1 Year Customer Service Experience Required
- 3 years Patient Accounting Experience Preferred
Benefits
- Comprehensive benefit offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationcustomer servicecourteousnessprofessionalismdata recordingaccount managementproblem-solvingattention to detailteam collaborationqualitative and quantitative analysis
Certifications
High School DiplomaGED