Serves as the responsible party for the overall change management process; coordinates and provides leadership to all IS staff and leaders within the Change Advisory Board (CAB) meetings to discuss higher risk changes
Authorizes and approves considerable risk change records; provides authority to implement or reject a change due to risk or during blackout periods
Authority to be the key decision maker for emergency changes that are to be approved and authorized immediately
Builds a clear vision and develop roadmap planning for future implementation that impact; utilize feedback to provide opportunities on the process overall to provide effective and efficient workflows
Monitors the progress of the change and makes sure that it is implemented as planned; collaborates with CAB to identify and resolve any issues that arise during the change process
Ensure all necessary communication, documentation and testing are done prior to approvals; request reviews from technical peers and leadership who will ensure that all steps are appropriate and meet compliance
Responsible to maintain the Change Management process by updating the process and procedures, training the team members, and making sure that process is followed
Works as a liaison to Service Owners regarding all areas of the service lifecycle and guides organization on how to manage disruptions to the service structure

Requirements

Bachelor's Degree in an IT-related discipline (e.g. Computer Science, MIS, Information Security) or equivalent experience
5 years of relevant work experience, with progressive responsibility in enterprise level operations or technical support involving geographically distributed teams, platform, and customer base
5 years of mastery technical and business knowledge in multiple disciplines/processes
6 years of System Implementation and Support
6 years of relationship management or leadership role responsibilities
3 years of IT Service Management or ITIL experience
System certification - ServiceNow - Certified System Administrator (CSA) within 1 year of hire
ITIL - AXELOS v3 or v4 within 90 days of hire
Lean Six Sigma - Yellow Belt

Benefits

Comprehensive benefit offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementsystem implementationtechnical supportrisk managementworkflow optimizationdocumentationtestingrelationship managementIT service managementLean Six Sigma

Soft Skills

leadershipcommunicationcollaborationproblem-solvingvision buildingroadmap planningfeedback utilizationtrainingdecision makingliaison

Certifications

Certified System Administrator (CSA)ITIL v3ITIL v4Lean Six Sigma - Yellow Belt