Framework

Customer Success Manager

• Drive Adoption and Engagement through Innovative, Scalable Methods.
• Manage Accounts to Deliver Student Growth and District Renewals
• Create and Support Educator Communities
• Collaborate Across Teams to Drive Customer Satisfaction
• Leverage Technology to Deliver Efficient and Effective Support

K-12 Scaled Success Manager

SDET

• Validate royalty calculations, ERP integrations, financial data flows, and end-to-end business processes across Rightsline, D365, and related systems.
• Ensure accurate royalty calculations, integrations, reporting, and operational workflows.
• Develop and execute test plans, test cases, regression testing, and end-to-end validation scenarios for royalty workflows.
• Analyze configuration and business requirements to ensure accurate system setup and testing coverage.
• Validate inbound/outbound integrations, API transactions, and financial data mappings.
• Reconcile system outputs against legacy calculations and expected business results.
• Support defect triage, issue resolution, and release validation activities.
• Create and maintain testing documentation, traceability matrices, issue logs, and validation reports.
• Collaborate with business users, finance, IT, and vendors throughout implementation and enhancement projects.

K-12 Scaled Success Manager

Systems Test Engineer – Financial Systems, Royalties