Fragile

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
• Use internal systems to document customer interactions, feedback, and issue resolutions.
• Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues.
• Process returns, swaps, and account adjustments according to company policy.
• Provide clear, empathetic communication while maintaining brand voice and professionalism.
• Identify recurring customer issues and report patterns or feedback to management.
• Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers.
• Contribute to a positive team environment and support continuous process improvement.

Customer Service Agent