Customer Service Agent

Fragile

Customer Service Agent handling inquiries via phone, email, and SMS for a hardware rental startup. Collaborating with teams to resolve issues and enhance customer experience.

Posted 6/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, and SMS.
Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
Use internal systems to document customer interactions, feedback, and issue resolutions.
Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues.
Process returns, swaps, and account adjustments according to company policy.
Provide clear, empathetic communication while maintaining brand voice and professionalism.
Identify recurring customer issues and report patterns or feedback to management.
Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers.
Contribute to a positive team environment and support continuous process improvement.

Requirements

What you’ll need

Clear and professional communication skills (written and verbal).
Comfortable making phone calls, sending emails, and managing SMS conversations.
Reliable, organized, and detail-oriented.
Experience in customer service, retention, or subscription-based support preferred.

Benefits

Comp & perks

Opportunities for growth within a fast-paced startup environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecase managementissue resolutionorder processingreturns processingaccount adjustmentsfeedback documentationsubscription support

Soft Skills

clear communicationprofessionalismempathyorganizationdetail-orientedteam collaborationprocess improvement