Partners Operations Specialist
FP Markets (First Prudential Markets)
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • Cyprus
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About the role
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
- Develop and nurture relationships with partners in the assigned country or region
- Proactively engage with trading professionals across various platforms to expand client base and partnerships
- Promote partnerships based on existing rebate structures and maintain strong relationships with partners
Requirements
- Strong preference will be given to candidates with FX/CFD and online trading industry experience
- Native or near native/fluent English language is required
- Client focused with excellent customer service and negotiation skills
- Excellent communication and written skills
- Ability to influence and persuade a mutually beneficial outcome for the company and the client
- Dynamic, self-motivated, competitive and strong desire to succeed
- Ability to work well independently as well as in a team and can-do attitude
Benefits
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free access to multiple sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation period
- A gift and a day off on your Birthday
- Visa and work permit support if required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicenegotiationcommunicationwritten skillsinfluencepersuasionself-motivatedcompetitiveteamworkcan-do attitude