Foxit

Site Reliability Engineer

• Automate and secure multi-cloud infrastructure
• Enable rapid, reliable, and compliant delivery of applications
• Hands-on with container orchestration, infrastructure as code, and cloud-native tooling

DevSecOps Engineer

Product Manager

• Be the founding technical bridge across global teams—aligning Product, Engineering, and GTM functions around a shared roadmap.
• Translate enterprise customer needs (captured by Sales, Marketing, and Customer Success) into clear, technically feasible requirements for our China-based engineering teams.
• Communicate in Mandarin with developers to ensure accuracy, context, and priority alignment.
• Partner with Engineering & Architecture to validate technical feasibility, manage trade-offs, and influence design decisions.
• Work side-by-side with GTM teams in Alpharetta to surface key customer insights and turn them into product improvements.
• Define success metrics, lead release planning, and champion post-launch measurement to ensure real customer impact.
• Build scalable frameworks for cross-regional communication, ensuring the next generation of Foxit products are truly global in design and delivery.

Technical Product Lead

Support Engineer

• Act as the primary contact for incoming support inquiries via chat, email, and voice—resolving issues quickly and professionally.
• Diagnose and troubleshoot technical problems across Windows, macOS, and cloud-based environments.
• Partner with customers during deployment and onboarding to ensure proper installation, configuration, and user adoption.
• Develop and maintain internal knowledge base articles, documentation, and SOPs for recurring issues or workflows.
• Escalate complex cases to Tier 2 / Engineering teams with detailed analysis and recommendations.
• Identify recurring problems and contribute to long-term solutions, influencing product improvements and process design.
• Deliver training and user-enablement sessions that promote best practices across Foxit’s software suite.
• Collaborate cross-functionally with Product, QA, and Customer Success teams to drive continual improvement in product usability and support operations.

DevSecOps Engineer

Technical Product Lead

Technical Support Specialist, Level 1