FourKites, Inc.

Vice President, Professional Services

FourKites, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Job Level

Lead

Tech Stack

ERPOracle

About the role

  • Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation
  • Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities
  • Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins
  • Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities
  • Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization)
  • Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems
  • Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities
  • Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains
  • Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects
  • Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency
  • Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments
  • Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning
  • Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations
  • Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution
  • Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities
  • Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting

Requirements

  • 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software
  • Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS
  • Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development
  • Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution)
  • Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts
  • Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality
  • Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights
  • Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes
  • Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration
  • Supply chain, logistics, or transportation industry experience required
  • Background in order management, inventory management, warehouse operations, or transportation management
  • Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions
  • You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities
  • You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity
  • You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management
  • You see services as strategic—informing product development through implementation insights, not just executing deployments
  • You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes
  • You thrive in environments requiring close collaboration with Product and Engineering leadership
Benefits
  • Medical, Dental & Vision benefits start on first day of employment
  • Health Savings Account employer contribution
  • Medical and Dependent Care FSA
  • Supplemental insurance for Accident and Critical Illness expense reimbursement
  • Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
  • 401k Retirement savings employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • 20 PTO days, 5 recharge days, 2 volunteer days
  • Up to 16 weeks of parental leave for birthing parents, fully paid
  • Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
  • Technology reimbursement
  • Commuter benefits for in office employees (Chicago based)
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemsSAPOracleBlue YonderManhattanAI implementationmachine learningautomationmulti-system integrationsdelivery methodologies
Soft Skills
cross-functional collaborationexecutive presenceinfluencing technical roadmapsorganizational change managementcustomer outcomes focuscontinuous learningstrategic thinkingteam capability developmentnavigating ambiguitypresentation skills