Implementation Manager
FourKites, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
Visit company websiteExplore more
About the role
- Serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains
- Act as the trusted advisor who transforms complex logistics challenges into streamlined solutions
- Support customers building their first supply chain visibility workflows in FourKites
- Execute implementations based on specific processes, requirements, and jointly established goals
- Facilitate the implementation process and associated activities to ensure project success and platform adoption
- Oversee complex enterprise projects from initiation through deployment, coordinating internal teams and external stakeholders
- Develop comprehensive project roadmaps with clear milestones and manage scope changes while maintaining delivery timelines
Requirements
- 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
- Proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
- Strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
- Analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
- Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
- Ability and willingness to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)
Benefits
- 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work
- Parental leave for all parents, an annual wellness stipend and volunteer days
- Opportunities throughout the year to learn and celebrate diversity
- Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role
- Competitive compensation package with performance-based incentives
- Professional development opportunities and career growth paths within a rapidly expanding organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise SaaS solutionssupply chain visibility workflowsproject managementimplementation processesscope managementbusiness process optimizationdocumentation creation
Soft Skills
strategic orchestrationtrusted advisorcommunicationinfluencing C-suite executivesadaptabilityanalytical capabilitystakeholder management