Implementation Manager
FourKites, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains
- Act as the trusted advisor who transforms complex logistics challenges into streamlined solutions
- Support customers building their first supply chain visibility workflows in FourKites
- Execute implementations based on specific processes, requirements, and jointly established goals
- Facilitate the implementation process and associated activities to ensure project success and platform adoption
- Oversee complex enterprise projects from initiation through deployment, coordinating internal teams and external stakeholders
- Develop comprehensive project roadmaps with clear milestones and manage scope changes while maintaining delivery timelines
Requirements
- 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
- Proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
- Strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
- Analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
- Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
- Ability and willingness to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)
Benefits
- 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work
- Parental leave for all parents, an annual wellness stipend and volunteer days
- Opportunities throughout the year to learn and celebrate diversity
- Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role
- Competitive compensation package with performance-based incentives
- Professional development opportunities and career growth paths within a rapidly expanding organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise SaaS solutionssupply chain visibility workflowsproject managementimplementation processesscope managementbusiness process optimizationdocumentation creation
Soft skills
strategic orchestrationtrusted advisorcommunicationinfluencing C-suite executivesadaptabilityanalytical capabilitystakeholder management