Technical Support Specialist – Heating Technology, HVAC
Foundever
full-time
Posted on:
Location Type: Hybrid
Location: Dessau-Roßlau • Germany
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Salary
💰 €2,600 - €2,800 per month
About the role
- Handle incoming customer calls and process requests related to the maintenance and servicing of heating boilers and heat pumps
- Support the on-site team at customer locations via remote support and answer their questions
- Provide technical advice for gas boilers and heating systems
Requirements
- Completed vocational training as an HVAC systems technician (Anlagenmechaniker SHK), heating installer, ventilation technician, electronics technician, gas and water installer, mechatronics technician, or an equivalent qualification
- Professional experience with heating technology and gas boilers (maintenance and customer service)
- Fluent German, spoken and written (C2 level)
- Very good PC skills and proficiency in Microsoft Office
- Enjoy communication and telephone-based customer contacts
- Composure in stressful situations
Benefits
- Modern work environment: bright, ergonomic offices and the latest technology
- Work–life balance: clear separation between work and private life, no on-call duty
- Team spirit: regular events, summer parties, and a friendly atmosphere
- Attractive extras: employee discounts, bike leasing, company pension scheme, voucher card
- Health & wellbeing: wellness program, fitness app, Wellhub discounts
- Career opportunities: 84% of our leadership positions are filled internally
- International scope: development opportunities in global projects
- Vacation: 27–31 days (depending on length of service) plus additional special leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC systems technicianheating installerventilation technicianelectronics techniciangas and water installermechatronics technicianheating technologygas boilers maintenancecustomer service
Soft Skills
communicationtelephone-based customer contactscomposure in stressful situations
Certifications
vocational training