Customer Service Representative, Norwegian – Warranty Services
Foundever
part-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Salary
💰 €2,639 - €2,839 per month
About the role
- Assessing damage to defective electronic devices for our Norwegian-speaking customers via phone and email
- Enhancing customer satisfaction by handling inquiries promptly and professionally
- Reviewing and evaluating submitted damage claims
Requirements
- Fluent in Norwegian (C2) and English (B2)
- Commercial and technical affinity, especially related to internet and telephony
- Proficient PC skills
- Previous customer service experience preferred
- Willingness to work flexible hours as required by the role
- Ability to work proactively and perform under pressure to meet deadlines
- Eagerness to learn and strong willingness to develop new skills
- Empathetic and socially competent personality
Benefits
- Varied work environment through a hybrid model (office and remote work)
- Mentoring and support: direct guidance and feedback from colleagues and supervisors
- Team events such as summer parties to create memorable team moments
- Exclusive employee benefits: shopping discounts, bicycle leasing, maximum capital-forming benefits, company pension scheme, and a voucher card with regular top-ups
- Health and wellness programs: global wellness initiatives, a proprietary fitness app, Wellhub discounts, and more
- Internal career opportunities: 84% of promotions and 93% of management positions are filled internally
- International career prospects through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
- Optional German language classes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PC skills
Soft Skills
customer serviceproactiveability to perform under pressureeagerness to learnwillingness to develop new skillsempatheticsocially competent