Customer Service Representative, Norwegian – Warranty Services
Foundever
part-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,639 - €2,839 per month
Job Level
Mid-LevelSenior
About the role
- Assessing damage to defective electronic devices for our Norwegian-speaking customers via phone and email
- Enhancing customer satisfaction by handling inquiries promptly and professionally
- Reviewing and evaluating submitted damage claims
Requirements
- Fluent in Norwegian (C2) and English (B2)
- Commercial and technical affinity, especially related to internet and telephony
- Proficient PC skills
- Previous customer service experience preferred
- Willingness to work flexible hours as required by the role
- Ability to work proactively and perform under pressure to meet deadlines
- Eagerness to learn and strong willingness to develop new skills
- Empathetic and socially competent personality
Benefits
- Varied work environment through a hybrid model (office and remote work)
- Mentoring and support: direct guidance and feedback from colleagues and supervisors
- Team events such as summer parties to create memorable team moments
- Exclusive employee benefits: shopping discounts, bicycle leasing, maximum capital-forming benefits, company pension scheme, and a voucher card with regular top-ups
- Health and wellness programs: global wellness initiatives, a proprietary fitness app, Wellhub discounts, and more
- Internal career opportunities: 84% of promotions and 93% of management positions are filled internally
- International career prospects through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
- Optional German language classes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC skills
Soft skills
customer serviceproactiveability to perform under pressureeagerness to learnwillingness to develop new skillsempatheticsocially competent