Founders Federal Credit Union

General

• Handle all incoming calls regarding a variety of requests using first call resolution
• Have knowledge of all products and services offered by the Credit Union
• Use knowledge to solve issues and provide out-of-the-box solutions for members
• Assist membership via telephone and/or mail by providing service and information
• Inbound call management, including one call resolution for the member
• Exhibit thorough knowledge of credit union’s products and services
• Perform account maintenance, order checks, assist members with problems
• Supply members with information on interest rates, savings accounts, and services
• Complete proper dispute forms for debit and ATM card
• Comply with Founders’ policies, as well as applicable laws and regulations

Member Care Specialist I