Member Care Specialist I

Founders Federal Credit Union

Member Care Specialist I handling customer inquiries and providing services for Founders Federal Credit Union. Requires high school diploma and customer service experience, with onsite work at Rock Hill, SC.

Posted 7/14/2026full-timeRock Hill • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, particularly in handling inbound calls and providing effective solutions for members. Proficient in account maintenance and knowledgeable about credit union products and services, with a strong focus on compliance and problem resolution.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsBasic Computer LiteracyBi-Lingual Preferred

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceDispute Form CompletionInterest Rate KnowledgeSavings Account KnowledgeProduct Knowledge

Soft Skills

Listening SkillsStrong Work EthicAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft OfficeSharePoint

Industry Keywords

Credit UnionFirst Call ResolutionInbound Call ManagementMember ServicesCompliance

About the role

Key responsibilities & impact

Handle all incoming calls regarding a variety of requests using first call resolution
Have knowledge of all products and services offered by the Credit Union
Use knowledge to solve issues and provide out-of-the-box solutions for members
Assist membership via telephone and/or mail by providing service and information
Inbound call management, including one call resolution for the member
Exhibit thorough knowledge of credit union’s products and services
Perform account maintenance, order checks, assist members with problems
Supply members with information on interest rates, savings accounts, and services
Complete proper dispute forms for debit and ATM card
Comply with Founders’ policies, as well as applicable laws and regulations

Requirements

What you’ll need

High school diploma is required
Previous customer service experience is preferred
Bi-lingual preferred not required
Excellent problem-solving, listening, and communication skills
Strong work ethic with ability to effectively manage multiple priorities
Basic computer literacy, especially in Microsoft Office products and SharePoint

Benefits

Comp & perks

Paid Holidays
Paid Time Off
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Short- Term and Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program