FounderBlocks

Customer Success Manager

• Hello — we are FounderBlocks! We are a startup studio that helps non-technical founders validate, build, and scale app, SaaS, and AI-tool ideas.
• Are you up for direct customer contact with aspiring tech founders?
• Full-time and 100% remote work (after onboarding) with the ability to work from anywhere in the world, as long as results meet expectations.
• Fair commissions for contract renewals, tied to your work and the success of the customers you manage.
• Building action plans for customers and helping them turn their ideas into profitable tech ventures? Great — you belong with us.
• As an Account Manager you will play a key role in our next phase of growth.
• You will work directly with our customers and be primarily accountable for customer outcomes — not for comfort-oriented account management.
• Your responsibilities: client success management.
• Take ownership of 20+ aspiring founders who are eager to turn their ideas into reality, and provide them with coaching, accountability, and mentoring — equipping them with the tools they need.
• Run kickoffs: after reviewing a detailed intake, you define an individual roadmap that maximizes the chance of success.
• Accountability calls: in weekly sessions you analyze current bottlenecks, answer specific questions, and define the next work packages for customers.
• Chat support: between accountability and topic calls you support founders via chat with helpful answers, Loom videos, or by sending a suitable training.
• The end result: you consistently deliver measurable outcomes for our customers and achieve top NPS ratings.
• You lead upsell conversations with customers and deepen engagements by selling additional mentoring or development packages.
• In daily meetings we exchange what is currently working, analyze your calls, and you receive valuable feedback on the accounts you manage.
• You coordinate with our sales team, have visibility over current customers, and proactively offer renewals at the right time.
• Translation of business → product → tech: you capture founders’ vision, goals, and feedback and translate them into clear, actionable requirements for our development team. You structure features into user stories and identify ambiguities, risks, and contradictions early and resolve them proactively.
• Planning & prioritization: you are responsible for backlog structure, prioritization (e.g., by impact/urgency/risk), sprint/release planning, and moderating decisions: what do we build now, what later — and why.
• You ensure that scope, time, and quality align realistically.
• In short: you are responsible for providing individualized support to aspiring founders, resolving bottlenecks, and maintaining high accountability through 1:1 calls, project management, coaching, and chat support.

Customer Success Manager – Tech, Sales Sparring