Foundation Risk Partners

Chief Operating Officer

• Oversee all internal operations including consulting delivery, client services, project management, workforce planning, and technology enablement
• Build scalable operational infrastructure to support firm growth, new service lines, and geographic expansion
• Establish and monitor key performance indicators (KPIs) to drive accountability, productivity, and profitability
• Champion process optimization and best practices across consulting engagements and internal operations
• Partner with Finance to manage budgeting, forecasting, revenue optimization, and margin improvement
• Ensure consistent, high-quality delivery of pharmacy consulting services across all client engagements
• Translate firm strategy into executable operational plans with clear milestones and ownership
• Lead talent strategy including recruiting, onboarding, performance management, and retention
• Ensure adherence to applicable healthcare regulations, data privacy, and client confidentiality standards (e.g., HIPAA)

Salesforce Administrator

• Manage user accounts, profiles, roles, permissions, and security settings.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, and workflows.
• Utilize OOTB reporting and query capabilities to create insightful dashboards and reports that support data-driven decision-making across all levels of the organization.
• Implement automation using Flow and other declarative tools.
• Support and optimize integrations across Financial Services Cloud, Experience Cloud, Pardot, and other Salesforce products.
• Ensure data integrity and consistency across multiple business units.
• Own and resolve support tickets promptly, ensuring minimal disruption to business operations.
• Troubleshoot system issues and provide solutions aligned with best practices.
• Collaborate on larger projects, assisting with configuration, testing, and deployment.
• Independently manage small projects from requirements gathering through implementation.
• Document changes and maintain clear records for compliance and audit purposes.
• Support deployment activities across environments using ADO and Gearset, ensuring changes are properly tracked and aligned to release timelines.
• Prepare and validate deployment packages, assist with metadata comparisons, and help resolve basic deployment issues.
• Coordinate with the broader deployment team to ensure environments are ready and changes meet required quality checks.
• Maintain light documentation such as change logs, release notes, and deployment checklists.
• Assist with post-deployment validation and help troubleshoot issues as needed.
• Support training and guidance to end-users and department SMEs.
• Host SME focused office hour sessions as the product owner.
• Support development and maintenance of user documentation and knowledge base articles.
• Monitor system performance and recommend enhancements.
• Stay current with Salesforce releases and proactively implement new features.

Systems Engineer

• We are seeking a Business Systems Analyst with a Salesforce focus to partner across departments and drive business process improvements through technology solutions.
• This role will serve as a liaison between business stakeholders and technical teams, ensuring requirements are clearly defined, solutions are aligned with business objectives, and projects are delivered successfully.
• Collaborate with stakeholders across departments to elicit, document, and validate business requirements.
• Translate business needs into functional specifications for Salesforce and integrated systems.
• Document current-state workflows and design future-state processes that align with best practices.
• Identify gaps and recommend process improvements to optimize efficiency and scalability.
• Assist in planning, execution, and monitoring of Salesforce-related projects.
• Support testing activities, including test case development, UAT coordination, and defect tracking.
• Ensure deliverables meet quality standards and business expectations.
• Guide business teams through key activities and decisions during project phases.
• Facilitate workshops, demos, and feedback sessions to ensure alignment and adoption.
• Maintain clear and comprehensive documentation for requirements, processes, and solutions.
• Provide status updates and communicate risks or issues proactively.
• Assist with training, knowledge transfer, and ongoing support for Salesforce solutions.
• Monitor system performance and user feedback to identify enhancement opportunities.

Chief Operating Officer

Salesforce Administrator

Business Systems Analyst – Salesforce Focus