Foundation Risk Partners

Account Manager

• Collaborates with the team to consistently deliver high-quality customer service and ensures service standards including execution, delivery and retention are achieved.
• Provides daily administrative support including gathering and preparing renewal information.
• Process endorsement requests, certificates of insurance, evidence of insurance, cancellation processing as well as support duties as assigned.
• Ensures that all assigned transactions are executed in a timely and accurate manner.
• Occasional contact with clients to ensure that they are informed about insurance.
• Educates and coach business partners on insurance products, compliance and operational duties.
• Invoice all applicable accounts and processes premiums when required.
• Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements.
• Work expiration lists prior to renewal for customer contact and improved retention.

Commercial Lines Account Manager

Insurance

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Director of Insurance Claims to their dynamic team! This is a 100% remote role that will work with clients located in PST time zone.
Job Summary:
The Director of Insurance Claims is responsible for the oversight, monitoring, reporting of statuses and facilitation of claim resolutions and settlements that have a direct positive financial or other business impact on the clients. These services will be provided for clients with a combined income excess $50K in revenue. This position coordinates the reporting and advocacy of commercial property & casualty insurance claims. Claims/Risk Manager engages in coverage review and analysis; prepares coverage reconsideration requests; coordinates the scheduling of quarterly Claims Strategy Discussions to include the insurer adjusters and/or Claims Account Executive and the insured; maintain client contacts; and analyze available loss data for claims metrics.
Essential Functions:
Solely responsible for large multi-family account
Provides effective guidance and client advocacy to the adjustment of claims for property, general liability, workers compensation, professional liability, and other lines of coverage
Identify potential coverage issues and provide policy interpretation
Review and develop rebuttal responses to issued Reservation of Rights and Coverage Declinations
Review of Proof of Losses / Statement of Losses on both Personal Lines and Commercial Lines claims
Identify claims to be reviewed with clients and carrier partners and coordinate, schedule and oversee meetings scheduled on a predetermined basis
Monitors the carrier’s investigation, evaluation, and settlements of claims
Review reserving accuracy to insure they are appropriate for exposure
Monitors payments on claims, including CAT claims for both Personal Lines and Commercial Lines clients
Assist internal and external customers by providing claim statuses, analyze settlement offers, review and resolve coverage questions, and collaborate on claims strategy
Directly monitors select litigated claims, including oversight of defense counsel
Interact with clients, carrier/TPA adjusters, independent adjusters, public adjusters, experts, and internal team members
Identifies and resolves problems in a timely manner following established guideline
Identifies and resolves problems in a timely manner following established guideline