Foundant Technologies

Client Support Specialist

Foundant Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Professionally and thoroughly address clients’ software questions via phone calls, chats, and emails
  • Develop and maintain a high degree of Foundant product knowledge
  • Ensure client handoffs between team members with and external from support go smoothly
  • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
  • Strategize and problem solve with team members to ensure that clients have the best possible experience
  • Enable cross-team communication with leadership and other team members
  • Provide internal and external training on selected Foundant software products and the feature/function of these products
  • Contributor to continuous process improvement within and between all areas of Client Support
  • Work with Support Specialist team to ensure consistent support is available during all available support hours
  • Assist with client-related projects
  • Other duties as assigned.

Requirements

  • At least one year in client and/or customer service in an IT services company and/or related industry
  • Familiarity with Customer Relationship Management (CRM) software
  • Exceptional client satisfaction driven approach
  • Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time sensitive approach
  • Excellent verbal and written communication skills
  • Excellent time management skills to handle multiple, concurrent tasks and deadlines
  • Ability to learn new software quickly
  • Experience with embracing change in a high-growth environment
  • PREFERRED - Previous work experience within Client Support at Foundant Technologies, Bachelor’s degree in related field, Experience with Zendesk.
Benefits
  • Competitive salary and benefits, including tuition, and lifestyle reimbursements
  • Bespoke mindfulness and fitness initiatives
  • Commited to your professional and personal development
  • Employee recognition is a core part of our culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Relationship Management (CRM) softwareZendeskFoundant software products
Soft Skills
client satisfactionattention to detailverbal communicationwritten communicationtime managementproblem solvingcross-team communicationtrainingprocess improvement
Certifications
Bachelor’s degree