Fortive

Customer Service Desk Supervisor

Fortive

full-time

Posted on:

Location Type: Hybrid

Location: Eindhoven • Netherlands

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About the role

  • Supervise and coach a dedicated team of Customer Service Desk Agents, including conducting performance reviews, supporting recruitment, creating development plans, and providing daily mentoring.
  • Actively participate in daily customer service desk activities, handling customer inquiries, RMAs, and complaints alongside your team.
  • Ensure timely, efficient, and accurate management of RMAs (from collection to invoicing) and complaint resolution.
  • Monitor team KPIs using Visual Management tools, identify deviations, and apply problem-solving techniques to close gaps and achieve targets.
  • Drive continuous improvement in customer satisfaction and service quality.
  • Foster a collaborative, inclusive, and high-performing team culture.

Requirements

  • Bachelor’s degree or proven experience in Customer Support.
  • Experience managing people in an international environment is preferred.
  • Strong digital literacy, especially with MS Office.
  • High accuracy in generating and processing data.
  • Proactive problem-solving attitude.
  • Ability to balance supervisory duties with direct customer support tasks.
Benefits
  • A multicultural and informal environment focused on inclusion and diversity.
  • Full-time contract with a hybrid work model (minimum 3 days in office, 2 days remote).
  • Flexible office hours (start between 7:30–9:00 am, end between 4:00–6:30 pm).
  • Opportunities for growth and development within a global company.
  • Access to Fortive Business System tools, with the possibility to become a specialist or champion.
  • Leadership training, coaching, and mentoring programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceperformance reviewsrecruitmentdevelopment plansRMA managementcomplaint resolutionKPI monitoringdata processingproblem-solving
Soft Skills
coachingmentoringcollaborationinclusivityteam cultureproactive attitudesupervisory skillscustomer support