Clinical Education Consultant
Fortive
full-time
Posted on:
Location Type: Remote
Location: Malaysia
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About the role
- Provide clinical expertise to customers on ASP products and processes through consultation, assessment and education.
- Plans, prioritizes and manages a work schedule which meets customer expectations in a timely and cost-effective manner.
- Work collaboratively with Sales and Marketing to achieve business objective.
- Proactively identify and coordinate in-service education sessions with Product Specialists, to support delivered health care and use of products efficiently and effectively.
- Assist Product Specialist to identify sales opportunities which contribute to the success of others and therefore the company.
- Identify and optimise account relationship with key customers / decision makers.
- Contribute to innovative service arrangements which build customer loyalty
- Engage ongoing assessment and evaluation of ASP products in the market.
- Functions as a clinical expert to ASP staff on new product development/ launches, market changes/ trends and the identification of customer driven needs and/or requests.
- Plans, develops and implements customer educational programs to meet current and future customer needs.
- Submit periodic reports that include qualitative and quantitative information on customer feedback, competitor activity and relevant market issues to support business development Maintain up to date customer records
- Maintains and expands clinical/technical knowledge of all ASP products.
- Maintain a responsible and ethical approach along with active pursuit of business outcomes
Requirements
- MSc Microbiology, MHA, RN with BSN degree in healthcare related field preferred.
- Minimum 3 years of current clinical experience in OR and /or SPD and/or Endoscopy, and/or infection prevention practices or 3 years clinical experience in medical device preferred.
- Experience in a management position in OR, SPD or Endoscopy preferred.
- Minimum 1 years’ experience in delivering educational programs/presentations preferred.
- Certification in peri-operative Nursing (CNOR), Sterile Processing or Endoscopy preferred.
- English Communication capability preferred.
- Proficient in Microsoft software applications, Outlook, Excel, PowerPoint required.
Benefits
- Health Care Compliance Standards compliance
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical expertiseeducational program developmentcustomer assessmentsales opportunity identificationmarket evaluationinfection prevention practicesmedical device knowledgepresentation deliveryaccount relationship optimizationproduct launch support
Soft Skills
collaborationplanningprioritizationcustomer loyalty buildingethical approachcommunicationinnovationcustomer feedback analysisteam supportbusiness outcome focus
Certifications
MSc MicrobiologyMHARN with BSNCNORSterile Processing certificationEndoscopy certification