Fortive

Product Support Specialist

Fortive

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Act as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues
  • Serve as the main point of contact for internal and external customers to resolve outstanding technical and application issues
  • Independently solve and research complex technical and application-related customer inquiries by phone and email
  • Facilitate the customer concern to higher tiers
  • Coordinate with clients and appropriate internal departments to ensure clients are properly serviced
  • Develop and maintain an in-depth understanding of the CensiTrac product suite
  • Participate in (after-hours) on-call rotation
  • Support applicable hardware related to CensiTrac (ex. printers, interfaces, scanners)
  • Participate in process-improvement projects in the Technical Support department

Requirements

  • Associates or bachelor’s degree in related area or equivalent experience
  • 1-3 years of customer support, SaaS preferred
  • 1-3 years Healthcare/SPD experience preferred
  • Proficient in the use of Microsoft Office products
  • Excellent presentation, writing, organizational, analytical, and problem-solving skills
  • Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportSaaStechnical supportproblem-solvinganalytical skillsMicrosoft OfficeZendeskSalesForceServiceCloudCensiTrac
Soft Skills
presentation skillswriting skillsorganizational skills
Certifications
Associates degreebachelor’s degree