Fortive

Global Flagship Accounts Manager

Fortive

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
  • Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
  • Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
  • Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
  • Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
  • Work closely with customers to demonstrate the value of additional software modules, features, or services.
  • Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
  • Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
  • Provide insights on best practices and how customers can maximize the value of their investment.
  • Identify early warning signs of potential churn and proactively address customer concerns.
  • Provide regular reports on account health, revenue performance, and growth opportunities.
  • Track and analyze customer buying behavior to refine sales strategies.
  • Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
  • Communicate customer feedback and feature requests to Product Management to drive improvements.
  • Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
  • Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
  • Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

Requirements

  • Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
  • Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
  • Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
  • Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
  • Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
  • Stay informed about industry trends, competitor offerings, and emerging technologies.
Benefits
  • Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office.
  • Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives.
  • Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them.
  • Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets.
  • We Are an Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales pipeline managementaccount managementcontract negotiationupsellingcross-sellingcustomer behavior analysisCRM managementrevenue forecastingcustomer retention strategiesSaaS solutions
Soft Skills
relationship buildingcustomer advocacycommunicationcollaborationproblem-solvingstrategic thinkingnegotiationcustomer satisfaction focusinsight generationproactive engagement