Learning Content Creator
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features
- Develop learning solutions (written articles, microlearning, videos, animations, and visualizations) for quarterly releases and weekly maintenance updates
- Become an advanced-level subject matter expert by researching, growing, and maintaining deep knowledge of ServiceChannel’s products and solutions
- Collaborate with Product Managers and Technical Program Managers to learn about upcoming feature releases in an agile environment
- Gain knowledge of real-world examples of platform usage by ServiceChannel customers, and adjusting SCU to include such examples
- Maintain SCU standards for consistency across multiple Confluence spaces
- Ability to design professional visualizations and illustrations
Requirements
- 2+ years of training, instructional design, or technical writing experience; knowledge of "Every Page is Page One" concepts
- Strong attention to detail. Ability to take technical information and relay it in easy-to-understand ways for learners across the learning spectrum
- Solid researching, project management, and time management skills
- Ability to manage multiple platform modules within a portfolio
- Enthusiastic about technology with demonstrated technical capability; experience training at a technology company or relevant consultancy
- Previous hands on experience designing visualizations and illustrations to enhance learning content without using too many words
- Previous hands on experience with another SaaS or CMMS platform
- Passion to build relationships with Product and Engineering teams, and other teams within and outside of Customer Success, to become an advanced-level subject matter expert for modules across the platform
- Excellent written and verbal communication, strong interpersonal skills
- Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing content, remote communication methods, procedures, client/provider expectations and training development efforts
Benefits
- English proficiency
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designtechnical writingadult learning theorymicrolearningvisualizationsanimationsproject managementtime managementresearchingdesigning visualizations
Soft Skills
attention to detailcommunicationinterpersonal skillscollaborationteamworkenthusiasm for technologyrelationship building