Fortive

Senior Account Manager – EMEA, Italian, French Speaker

Fortive

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Develop customer intimacy by building executive relationships and understanding key business challenges, value drivers, and goals.
  • Develop and implement win/win strategies for account contract renewals that improve contract value while protecting and elevating customer value.
  • Grow account revenue through identification of growth opportunities, including evangelization of new features and products.
  • Effectively lead a portfolio of accounts - build proactive renewal plans, collaborate cross-functionally with Customer Success, handle customer critical issues, communicate risk clearly and take the lead in developing resolution strategies.
  • Work in Salesforce, Gainsight, Clari and similar tools to maintain Salesforce.com records and forecasting accuracy.
  • Collaborate with Product & Engineering to identify and define areas for future product development.
  • Ability and willingness to travel up to 80%.

Requirements

  • Demonstrated 5+ years’ experience in Account Management in SaaS environment, including customer retention and risk mitigation, complex renewals, expansion sales, upsell, and cross-sell strategies.
  • Experience with pricing principles and value-based sales practices in SaaS business environments.
  • Excellent interpersonal and customer relations skills, particularly with regards to building effective executive relationships.
  • Excellent written and oral communication skills, with the ability to clearly and concisely connect with collaborators regardless of medium (in person, phone, email, or video conference).
  • Strong prioritization and organizational skills — able to work simultaneously on multiple high priority tasks with impeccable attention to detail.
  • Consistent track record of delivery in an Account Manager role with real-world examples of how you’ve effectively managed a book of business and delivered at or above quota while improving customer satisfaction, adoption, and retention.
  • Ability to collaborate cross-functionally and influence results in a “win as a team” environment.
  • High energy, great teammate who is comfortable operating in a fast-paced environment spanning multiple countries in EMEA and APAC and takes the initiative to get things done.
  • Full Professional Proficient in English, Italian and French required
Benefits
  • Generous medical
  • Flexible time-off policy
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer RetentionRisk MitigationComplex RenewalsExpansion SalesUpsell StrategiesCross-sell StrategiesPricing PrinciplesValue-based Sales PracticesForecasting Accuracy
Soft Skills
Interpersonal SkillsCustomer RelationsWritten CommunicationOral CommunicationPrioritizationOrganizational SkillsAttention to DetailCollaborationInfluencing ResultsInitiative