Customer Support – Non-Technical
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Vélizy-Villacoublay • France
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About the role
- Respond to a variety of customer inquiries
- Manage customer accounts
- Register accounts and orders
- Enter purchase orders
- Record credit notes
- Assist customers on our website
- Provide customers with support for various operational processes
- Guide customers in understanding their invoices
- Process and resolve complaints
Requirements
- Education: Bac+2 (equivalent to two years of post-secondary study / associate degree)
- Welcome and handle customer requests with empathy
- Process requests with rigor and professionalism
- Good verbal communication skills
- Genuine enjoyment of telephone-based communication
- Experience handling inbound calls in a B2B service environment
- Be fully comfortable with computer systems and software
Benefits
- Manage your own client portfolio
- Join a supportive and dynamic team
- Join an international group
- Meal vouchers provided
- Access to employee committee benefits (CE)
- Enjoy 2 days of remote work per week after the probationary period
- Receive compensatory days off for exceeding your daily working hours (up to 6 days per year)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyprofessionalismverbal communicationtelephone communicationcustomer service
Certifications
Bac+2associate degree