Fortive

Key Account Manager

Fortive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems.
  • Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders.
  • Act as a consistent, knowledgeable point of contact who understands each customer’s structure, priorities, and operating model.
  • Maintain ongoing visibility into account engagement, satisfaction, and overall health.
  • Proactively coordinate conversations, follow-ups, and touchpoints to ensure customers feel supported and valued.
  • Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership.
  • Lead continuous discovery to understand customers’ technology strategies, operational priorities, and constraints.
  • Maintain an informed view of each account’s future-state direction, even when near-term change is not planned.
  • Ensure internal teams remain aligned to customer realities and longer-term opportunities.
  • Help customers maximize value from existing solutions through ongoing dialogue, workflow understanding, and best-practice alignment.
  • Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership.
  • Capture structured customer feedback and translate insights into actionable input for Product, Sales Leadership, and Strategy teams.
  • Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience.
  • Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers.
  • Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers.
  • Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.

Requirements

  • Bachelor’s Degree in relevant field
  • 5-8 years of experience in enterprise account management within hospital or healthcare software environments
  • Proven track record of managing large Regional IDNs or complex health systems
  • Deep understanding of hospital IT ecosystems, clinical workflows, and enterprise processes
  • Experience operating in a competitive, multi-vendor healthcare technology environment
  • Strong executive presence and credibility with senior customer stakeholders
  • Highly consultative, relationship-driven approach with excellent judgment
  • Proficient using Salesforce, Microsoft Excel, Microsoft PowerBI
  • Ability to travel 30% required
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer engagementrelationship managementbusiness reviewsworkflow understandingvalue realizationtechnology strategiesfinancial coordinationconsultative approachjudgment
Soft Skills
communicationleadershiporganizational skillsexecutive presencecredibilityproactive coordinationcustomer advocacycollaborationproblem-solvingadaptability
Certifications
Bachelor’s Degree