Fortive

Technical Customer Support

Fortive

full-time

Posted on:

Location Type: Remote

Location: Panama

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About the role

  • Drive growth for the division by promoting and expanding the use of products within your assigned territory.
  • Grow sales within the healthcare sector by visiting current and prospective customers.
  • Manage your territory strategically by planning schedules, routes, and activities for maximum efficiency.
  • Negotiate with key decision‑makers using effective, customer‑focused sales techniques.
  • Analyze performance by hospital and identify opportunities to improve product mix and profitability.
  • Train healthcare professionals and end‑users on the safe and effective use of ASP technologies.
  • Evaluate the impact of training and adjust approaches to meet customer needs.
  • Maintain ongoing communication with customers to ensure satisfaction and identify new opportunities.
  • Monitor competitor activity, market trends, and emerging risks.
  • Collaborate with internal teams on bids, contracts, and proposals, ensuring full compliance with company and legal requirements.
  • Report customer feedback, market shifts, complaints, and opportunities in a timely and accurate manner.
  • Prepare clear, consistent reports and perform additional responsibilities as assigned.

Requirements

  • Experience in sales, preferably within the healthcare, medical devices, or pharmaceutical industries.
  • Strong negotiation, communication, and relationship‑building skills.
  • Ability to plan and manage a territory independently.
  • Customer‑centric mindset and a commitment to high‑quality service and compliance.
  • Willingness to travel regularly within the assigned region.
  • Experience training healthcare professionals or leading product demonstrations (nice-to-have).
  • Knowledge of hospital workflows and clinical environments (nice-to-have).
  • Familiarity with bid processes, public tenders, or contract management (nice-to-have).
Benefits
  • Competitive salary and performance‑based incentives
  • Health, dental, and life insurance
  • Meal/food allowance
  • Transportation or mobility support
  • Paid time off and wellness days
  • Learning and development opportunities
  • Career growth within a global organization
  • Inclusive and supportive team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesnegotiationterritory managementcustomer trainingproduct demonstrationscontract managementmarket analysisperformance evaluationcompliance
Soft Skills
communicationrelationship buildingcustomer-centric mindsetstrategic planningproblem-solving