Customer Service Associate
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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About the role
- Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
- Work with other departments and internal teams to assure prompt and professional resolution of customer requests
- Responsible for processing customer purchase orders with highest level of accuracy and efficiency
- Meet personal/team qualitative and quantitative targets
- Ability to work effectively with team members to resolve customer issues
- Maintain current knowledge of all product and service offerings
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system.
Requirements
- Associates Degree: Bachelor’s Degree preferred
- At least 1 year of customer service experience
- Comprehensive knowledge of Windows software – Excel, Outlook, Word
- Familiarity with CRM (Customer Relationship Management) systems and practices
- Strong written and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Oracle E Business Suites Order Management and/or Depot Repair experience preferred
- Experience working with distribution preferred
- Gas detection experience (sales, customer service) preferred
- Experience with Salesforce.com preferred
- Additional Language skills a plus
Benefits
- Must be available to work standard shift until 8 pm EST
- Work company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder managementcall trackingWindows softwareExcelOutlookWordCRM systemsOracle E Business SuiteSalesforce.com
Soft Skills
communication skillsactive listeningmulti-taskingtime managementteamworkproblem resolutionattention to detailcustomer focusorganizational skillsprofessionalism
Certifications
Associates DegreeBachelor’s Degree