Fortive

Customer Success Operations

Fortive

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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About the role

  • Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team
  • Build & maintain reports and dashboards within Gainsight
  • Data Analysis both within Gainsight but also other internal systems, some of which would be C Suite facing
  • Building, managing and depricating fields within Gainsight that helps support the teams initiatives
  • Updating account data for renewals, downsells, churns
  • Updating account data in Gainsight for customer package and contract information
  • Build & maintain standard playbooks and templates
  • Maintain system data hygiene (e.g. depricate fields)
  • Manage the folder hierarchies and organization in Gainsight
  • Monthly ARR Churn Forecasting and Analysis for Finance Team
  • Monthly 12-Month ARR File Upload scrub and upload into Gainsight system
  • Creating new fields as requested and adding them to reports as needed
  • Provision & Deactivate new users
  • Build/Distribute Email Templates and programs for customer communication
  • Making system updates/modifications in Gainsight

Requirements

  • English proficiency
  • CRM Application skills
  • Excellent written and verbal communication, strong interpersonal skills
  • 2+ years experience in report/dashboard building/data analysis
  • Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
  • Solid project management skills
  • Work cross functionally with other teams within ServiceChannel
  • Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreport buildingdashboard buildingGainsight CSdata hygieneaccount data managementmonthly ARR forecastingemail template creationfield management
Soft Skills
excellent written communicationexcellent verbal communicationstrong interpersonal skillsproject managementattention to detailcross-functional collaborationenthusiasm for technology