Fortive

German Speaking Customer Support Representative

Fortive

full-time

Posted on:

Location Type: Hybrid

Location: Eindhoven • Netherlands

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Tech Stack

Oracle

About the role

  • Work with our partners, suppliers, and customers located mainly in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT)
  • Handle internal and external customer inquiries via phone or email
  • Create service orders in the systems for equipment coming in for repair or calibration
  • Prepare and provide pickup labels, master packing lists, and dangerous goods information
  • Manage our Loaner pools in the UK and NL, when applicable
  • Monitor KPIs via Visual Management, identify deviations in time, and apply Problem Solving to close gaps to target
  • Follow communication procedures, guidelines, and policies

Requirements

  • Intermediate vocational degree (MBO) OR minimum two years of work experience in Customer Support or equivalent experience in a similar industry and position, where you have handled at least one of the following tasks:
  • Managing incoming emails and phone calls
  • Recording administrative tasks in company systems (e.g., Oracle, SAP, etc.)
  • Handling customer complaints
  • Fluency in speaking and writing in English and German. Knowledge of French or Dutch are a plus.
  • Good digital literacy, particularly with the MS Office package.
  • Accuracy in generating and processing data.
  • Strong team player.
  • Excellent communication and customer handling skills.
  • Proactive problem-solving attitude.
Benefits
  • A multi-cultural and informal environment with a focus on inclusion and diversity
  • Full-time contract with a hybrid work model, with minimum 3 days working from office and 2 working from home
  • Flexible office hours (start between 7:30 and 9am and end between 4 and 6:30pm)
  • Access to a global company with ample opportunities for growth and development
  • Access to our Fortive Business System tools, with the possibility to become a specialist or champion in one or more of them in the future
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportadministrative tasksproblem solvingdata processingservice order managementKPI monitoring
Soft Skills
communication skillsteam playerproactive attitudecustomer handlingaccuracy
Certifications
intermediate vocational degree (MBO)