Fortive

Technical Customer Support

Fortive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Hire, train, coach, and performance-manage Facility Coordinators; conduct quality monitoring and evaluations.
  • Serve as the primary operational point of contact; lead weekly/biweekly meetings and quarterly business reviews.
  • Oversee work-order lifecycle, SLAs, and emergency response; monitor internal reporting for process adherence.
  • Align providers to customer expectations, coach performance, and resolve escalations.
  • Develop and present portfolio analytics and dashboards to reveal trends and opportunities; translate insights into action.
  • Identify and mitigate operational risks; ensure compliance with customer policies and relevant regulations.
  • Support budget adherence and forecasting; review spend patterns and savings opportunities.

Requirements

  • 5+ years in Facilities Management or related field, including 2+ years leading teams.
  • Experience managing multi-site portfolios.
  • Mastery of work-order management, vendor performance coaching, and SOP governance.
  • Advanced communication skills and stakeholder management.
  • High proficiency in Microsoft Excel and PowerPoint; strong data-driven decision-making.
  • Ability to work remotely with occasional on-call escalation.
  • Strong time management, organization, and problem-solving skills.
Benefits
  • Medical, dental, vision, life and LTD insurance
  • HSA
  • 401(k) retirement plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Facilities Managementwork-order managementvendor performance coachingSOP governancedata-driven decision-makingbudget adherenceforecasting
Soft Skills
communication skillsstakeholder managementtime managementorganizationproblem-solvingcoachingperformance management