Fortive

Customer Support Manager – Tier 1

Fortive

full-time

Posted on:

Location Type: Remote

Location: Colorado • Minnesota • United States

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About the role

  • Lead the frontline support team responsible for timely intake, triage, and resolution of customer support cases
  • Drive operational excellence and coach team members
  • Ensure clear and empathetic communication with customers throughout the case lifecycle
  • Manage on-call rotation for high-severity incidents outside business hours

Requirements

  • 3–5 years of experience in customer support leadership, preferably in a SaaS or software environment
  • Proven ability to manage and develop high-performing teams
  • Strong communication, interpersonal, and conflict-resolution skills
  • Familiarity with support tools (e.g., Zendesk, Salesforce, Jira)
  • Solid understanding of technical troubleshooting and escalation processes
  • Ability to thrive in a fast-paced, dynamic environment
Benefits
  • Personal development
  • Coaching and support for achieving Growth Without Limits in personal and professional lives
  • Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingescalation processes
Soft Skills
communicationinterpersonal skillsconflict-resolutioncoachingoperational excellence