Serve as the primary IT liaison for assigned business units, building strong relationships with stakeholders.
Understand business processes and day-to-day challenges to identify technology needs and improvement opportunities.
Assist in the development of business requirements, user stories, and functional specifications for IT solutions.
Facilitate regular touchpoints with business units to discuss IT service performance, upcoming initiatives, and pain points.
Lead a small team of technologists to effectively manage, deliver and support an applications portfolio which is aligned to business needs and strategy.
Partner with IT teams to ensure business requirements are clearly communicated, prioritized, and delivered effectively.
Support project managers and technical teams during project execution to align outcomes with business expectations.
Monitor IT service performance and escalate issues when service levels are not met.
Help coordinate user acceptance testing, training, and deployment activities for new solutions.
Effectively oversee and manage the relevant controls environment applicable to the applications portfolio.
Translate technical concepts into business-friendly language and ensure clear communication across stakeholders.
Provide updates to business units on IT initiatives, status reports, and issue resolution.
Advocate for business needs within IT while maintaining alignment with enterprise standards and governance.
Gather feedback from users and business leaders to identify areas for process or service improvement.
Partner with IT leadership to recommend and operationalize enhancements that increase efficiency, reduce manual work, or improve customer experience.
Stay aware of IT capabilities and tools to proactively suggest solutions that meet evolving business needs.

Requirements

Bachelor’s degree in Information Technology, Business, or related field.
7+ years of experience in IT, business analysis, or IT service delivery.
Familiarity with ITIL or IT service management frameworks.
Strong understanding of business processes and ability to link them to technology solutions.
Excellent communication and interpersonal skills with the ability to manage stakeholder expectations.
Experience in requirements gathering, documentation, and supporting IT project delivery.

Benefits

annual bonus based on company and individual performance
generous benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisrequirements gatheringfunctional specificationsuser storiesIT service deliveryuser acceptance testingproject executionITILIT service management

Soft Skills

communicationinterpersonal skillsstakeholder managementrelationship buildingproblem-solvingteam leadershipprocess improvementcustomer experience enhancement

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Business