Fortis

Technical Operations Specialist

Fortis

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide end user support for Fortis technologies along with 3rd party technologies Fortis resells
  • Help to integrate Fortis technologies into ISV partners software
  • Provide troubleshooting support for these technologies and help troubleshoot integration issues
  • Provide support for payment processing inquiries, assisting with transaction research, reporting and more advanced topics requiring research tickets with the payment processor
  • Work with ISV’s directly to find solutions for our merchants and help them with integrating our technologies
  • Manage and maintain workload through ticket system
  • Remain in call queue for inbound calls
  • Respond to and address emailed inquiries
  • Handle technical support escalation questions and issues
  • Work with development team on troubleshooting and supporting Fortis technologies
  • Work with Sales Agents with integration and end user support questions
  • Work with terminal manufacturers on product capabilities for end user support

Requirements

  • Minimum of five years of help desk experience in a business-related environment, payment industry experience preferred
  • PC literacy with strong competency in all Microsoft Office Suite programs
  • Possess problem solving skills
  • Possess the ability to be accurate with data entry
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to focus
  • Ability to multi-task and project manage
  • Ability to function well in a high-paced and at times stressful environment
  • Ability to use independent judgment in resolving various issues
  • Ability to collaborate with team members and other departments
  • A+ certification a plus
  • Familiarity with configuring basic network firewall options.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingpayment processingdata entrynetwork firewall configurationintegration supportticket system managementtechnical support escalationISV integrationtransaction researchreporting
Soft Skills
problem solvingverbal communicationwritten communicationinterpersonal skillscustomer serviceorganizational skillsattention to detailtime managementmulti-taskingcollaboration
Certifications
A+ certification