Technical Operations Specialist
Fortis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide end user support for Fortis technologies along with 3rd party technologies Fortis resells
- Help to integrate Fortis technologies into ISV partners software
- Provide troubleshooting support for these technologies and help troubleshoot integration issues
- Provide support for payment processing inquiries, assisting with transaction research, reporting and more advanced topics requiring research tickets with the payment processor
- Work with ISV’s directly to find solutions for our merchants and help them with integrating our technologies
- Manage and maintain workload through ticket system
- Remain in call queue for inbound calls
- Respond to and address emailed inquiries
- Handle technical support escalation questions and issues
- Work with development team on troubleshooting and supporting Fortis technologies
- Work with Sales Agents with integration and end user support questions
- Work with terminal manufacturers on product capabilities for end user support
Requirements
- Minimum of five years of help desk experience in a business-related environment, payment industry experience preferred
- PC literacy with strong competency in all Microsoft Office Suite programs
- Possess problem solving skills
- Possess the ability to be accurate with data entry
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to focus
- Ability to multi-task and project manage
- Ability to function well in a high-paced and at times stressful environment
- Ability to use independent judgment in resolving various issues
- Ability to collaborate with team members and other departments
- A+ certification a plus
- Familiarity with configuring basic network firewall options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingpayment processingdata entrynetwork firewall configurationintegration supportticket system managementtechnical support escalationISV integrationtransaction researchreporting
Soft skills
problem solvingverbal communicationwritten communicationinterpersonal skillscustomer serviceorganizational skillsattention to detailtime managementmulti-taskingcollaboration
Certifications
A+ certification