Fortified Data

Data Entry

• Respond to client support tickets, prioritizing based on urgency
• Troubleshoot database issues and communicate clearly with both clients and internal team members
• Document resolutions in our ticketing system and track time spent on tasks
• Assist with installing, configuring, and patching Microsoft SQL Server
• Help perform regular backups and restores
• Monitor databases and perform proactive maintenance
• Support disaster recovery and high availability features
• Update and maintain internal documentation
• Participate in knowledge-sharing sessions and team learning activities

Junior Database Administrator

Database Administrator

• Respond to client support requests within targeted SLA response times
• Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL
• Communicate ticket status clearly with team members and clients
• Document issue resolution in detail within our Ticket Management System
• Enter time spent with clients in real time
• Participate in a rotating on-call schedule for after-hours support
• Perform installation and patching of MySQL and PostgreSQL database software
• Conduct proactive database monitoring and routine maintenance
• Perform and verify backups and restores
• Support performance tuning efforts, including query review and index recommendations
• Assist with high availability and disaster recovery processes under the guidance of senior team members
• Write and maintain scripts to support routine database tasks
• Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries
• Contribute to and follow internal process and support documentation

Junior Database Administrator

MySQL/Postgres Database Administrator, 2-4 Years Experience