Forterro

Support Engineer

• Provide on-site and remote support to users for all IT-related issues
• Educate users on current and new applications, systems, and services
• Ensure data confidentiality and system security
• Test and evaluate new hardware, software, services, and systems
• Support the rollout of new applications and services across the Forterro Group
• Administer Windows-based environments
• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems (servers and workstations)
• Diagnose and resolve hardware/software issues
• Replace computer components as needed
• Administer Azure and on-premises Active Directory
• Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
• Monitor networks and systems
• Create and maintain procedural documentation and reports
• Propose improvements and new solutions
• Support business operations (e.g., budget proposals, cost allocation, control, and reporting)

IT Support Engineer