Forterro

Sales

• You actively contribute ideas for identifying and approaching prospective customers and support our team in winning new business opportunities.
• You participate in online demos and product presentations, convincingly presenting our solutions.
• You assist in preparing proposals and contracts and ensure the quotation process runs smoothly.
• You analyze target groups and industries to identify and strategically exploit new growth opportunities.
• You work closely with Marketing and our experienced Sales team to help achieve shared success.
• You maintain customer data in the CRM system diligently and support sales planning and reporting.

Junior Digital Sales Manager – New Business Acquisition

Customer Support

• Respond to incoming calls
• Check missed calls and return calls to contacts
• Verify the caller's compliance with their maintenance contract
• Review the ticket content
• Update tickets corresponding to these calls and incoming support emails
• Add necessary information to tickets
• Communicate with internal ticket stakeholders
• Assess the urgency expressed by the caller for new tickets as well as existing tickets to manage ticket escalation.

Associate – 1st Line Customer Support

Business Operations

• You will work on the implementation process of abas-ERP following our methodology
• Identify customer requirements (by performing a functional analysis).
• Ensure the good execution of the project (monitoring tasks).
• Develop solutions in collaboration with expert Programmers.
• Conduct training for key users.
• Presentations of solutions (Document Management, APS, Project Management Module…) or new features of the ERP.
• During the initial months, you will undergo intensive training on both the functional and technical aspects of our ERP. This foundational training will be supplemented by our Mentoring program. Additionally, you will have the opportunity to shadow a colleague, providing you with hands-on experience in managing projects.

Senior Business Process Services

Project Manager

• Project planning and coordination: setting milestones and ensuring timely delivery of software solutions.
• Client communication: regular interaction with clients to understand their requirements, gather feedback and keep them informed about project progress.
• Risk management: identifying potential project risks and developing strategies to mitigate them.
• Quality assurance: ensuring that delivered software solutions meet quality standards and satisfy client requirements.
• 1. Project Management & Control
• - Planning, controlling and implementing software projects in the ERP environment
• - Ensuring that projects are delivered on time, within budget and at the required quality
• - Monitoring the entire project lifecycle from initiation to closure
• 2. Customer & Stakeholder Management
• - Communication with clients, partners and internal teams for requirements gathering and implementation
• - Close collaboration with various departments such as Development, Support and Sales
• - Ensuring high customer satisfaction through proactive account management
• 3. Resource & Risk Management
• - Planning and allocation of resources (personnel, budget, time)
• - Identification and mitigation of risks to avoid project delays
• - Escalation management and resolution of issues that arise during the project
• 4. Process Optimization & Documentation
• - Analyzing and optimizing internal processes to increase efficiency
• - Ensuring documentation of project results and best practices
• - Introducing and applying agile methods such as Scrum or Kanban (where applicable)
• 5. Quality Assurance & Reporting
• - Performing quality assurance activities throughout the project lifecycle
• - Preparing regular status reports for management
• - Presenting project results and identifying opportunities for improvement

Senior Business Project Management

• Develop and execute sales strategies to achieve revenue and market share goals in Germany.
• Identify, qualify, and close new business opportunities through proactive market engagement and lead generation.
• Manage the complete sales cycle, from prospecting and needs assessment to proposal, negotiation, and contract finalization.
• Build and maintain long-term relationships with clients, partners, and stakeholders.
• Collaborate with pre-sales, marketing, and implementation teams to ensure solution alignment and customer satisfaction.
• Represent the company at trade fairs, industry events, and conferences to strengthen visibility and positioning.
• Prepare accurate sales forecasts, reports, and pipeline updates using CRM tools.
• Stay informed about industry trends, competitor activities, and market developments.

Sales Manager

Support Engineer

• Provide on-site and remote support to users for all IT-related issues
• Educate users on current and new applications, systems, and services
• Ensure data confidentiality and system security
• Test and evaluate new hardware, software, services, and systems
• Support the rollout of new applications and services across the Forterro Group
• Administer Windows-based environments
• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems (servers and workstations)
• Diagnose and resolve hardware/software issues
• Replace computer components as needed
• Administer Azure and on-premises Active Directory
• Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
• Monitor networks and systems
• Create and maintain procedural documentation and reports
• Propose improvements and new solutions
• Support business operations (e.g., budget proposals, cost allocation, control, and reporting)

Junior Digital Sales Manager – New Business Acquisition

Associate – 1st Line Customer Support

Senior Business Process Services

Senior Business Project Management

Sales Manager

IT Support Engineer