Forterro

IT Support Engineer

Forterro

full-time

Posted on:

Origin:  • 🇲🇦 Morocco

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • Provide on-site and remote support to users for all IT-related issues
  • Educate users on current and new applications, systems, and services
  • Ensure data confidentiality and system security
  • Test and evaluate new hardware, software, services, and systems
  • Support the rollout of new applications and services across the Forterro Group
  • Administer Windows-based environments
  • Install and configure computer hardware, operating systems, and applications
  • Monitor and maintain computer systems (servers and workstations)
  • Diagnose and resolve hardware/software issues
  • Replace computer components as needed
  • Administer Azure and on-premises Active Directory
  • Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
  • Monitor networks and systems
  • Create and maintain procedural documentation and reports
  • Propose improvements and new solutions
  • Support business operations (e.g., budget proposals, cost allocation, control, and reporting)

Requirements

  • Minimum 3 years of experience in a similar role within large international IT systems
  • Strong knowledge of computer systems (software, hardware, devices, technologies)
  • Solid expertise in Windows system technologies
  • Eagerness to learn and master new technologies
  • Proactive and solution-oriented mindset
  • Curiosity and openness to new IT systems and infrastructure solutions
  • Knowledge of cloud solutions is a plus
  • Strong internal customer orientation
  • Fluent in English (spoken and written)
  • Strong analytical skills