IT Applications Developer
Forterro
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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About the role
- Administer, configure, and maintain Salesforce (Sales Cloud, CPQ) and Certinia applications.
- Manage Certinia objects, permissions, PSA workflows, and financial processes within the platform.
- Ensure system stability, performance, and adherence to architectural standards.
- Provide high-quality support for Salesforce and Certinia users, addressing functional and technical issues.
- Deliver training, guidance, and documentation to empower users and promote adoption.
- Perform regular data audits and cleansing.
- Utilise tools such as Data Loader and Certinia data utilities to manage large-scale data operations.
- Ensure data consistency across Salesforce and Certinia applications.
- Support and configure Certinia modules such as PSA, Billing, Revenue Management, and ERP.
- Assist business teams with financial processes supported by Certinia, including project management, revenue recognition, invoicing, and time & expense.
- Support integrations between Certinia and Salesforce core objects.
- Maintain and enforce Salesforce and Certinia security best practices.
- Manage roles, profiles, permission sets, and data access models.
- Ensure compliance with internal governance, audit requirements, and regulatory standards.
- Conduct regular system health checks and platform audits.
- Support performance monitoring and contribute to optimisation initiatives.
- Assist with change requests, functional refinement, UAT, and release cycles.
- Support CI/CD and deployment pipelines using tools such as Gearset.
- Create and maintain system documentation, configuration guides, and training materials.
- Prepare reports and dashboards to support business insight and operational excellence.
- Work closely with cross-functional teams including Finance, Professional Services, Sales, Operations, and IT.
- Support ongoing enhancement programmes and contribute to continuous improvement.
- Keep abreast of the latest Salesforce and Certinia product updates.
- Recommend improvements to processes, user experience, and technical architecture.
Requirements
- Proven experience administering and configuring Salesforce.
- Hands-on experience with Certinia (FinancialForce) modules such as PSA, Billing, or Revenue Management.
- Strong understanding of Salesforce data models, security, automation (Flows), and best practices.
- Experience with Salesforce data management tools (Data Loader, Import Wizard).
- Familiarity with Git-based version control and CI/CD tools (Gearset, Copado, Jenkins).
- Excellent communication and stakeholder-engagement skills.
- Strong analytical and problem-solving mindset.
- Ability to manage change requests and support system upgrades.
- Adaptability in a fast-moving business environment.
- Experience with Marketing Cloud, Pardot, CPQ, MuleSoft, or ERP integration (Preferred).
- Knowledge of Agile/Scrum methodologies and tools (Jira, Confluence, Lucidchart) (Preferred).
- Experience with sandbox management and release-management best practices (Preferred).
- Understanding of financial or professional services processes (Preferred).
Benefits
- Health insurance and wellness programs
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce administrationCertinia configurationPSA workflowsdata managementfinancial processesdata auditingCI/CDautomation (Flows)release managementAgile/Scrum methodologies
Soft Skills
communication skillsstakeholder engagementanalytical mindsetproblem-solvingadaptabilitychange managementtraining and guidancecross-functional collaborationcontinuous improvementuser experience enhancement