Forterro

Customer Support Engineer

Forterro

full-time

Posted on:

Location Type: Hybrid

Location: Casablanca • Morocco

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About the role

  • Provide remote assistance to our customers
  • Deliver functional support at levels 1 and 2
  • Ensure high-quality handling of requests
  • Understand the needs of internal teams
  • Propose functional solutions

Requirements

  • Two-year post-secondary diploma (Bac+2) or equivalent
  • Experience in user support
  • Solid basic IT knowledge (access rights, networking, remote desktop, basic understanding of IP addresses)
  • Proficiency in English
Benefits
  • Remote customer support
  • Collaboration with internal teams
  • Contribution to the knowledge base
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user supportIT knowledgeaccess rightsnetworkingremote desktopIP addresses
Soft Skills
customer assistancefunctional supporthigh-quality handlingunderstanding needsproposing solutions
Certifications
two-year post-secondary diplomaBac+2