Business Process Consultant
Forterro
full-time
Posted on:
Location Type: Hybrid
Location: Casablanca • Morocco
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About the role
- Take ownership of the entire customer journey on our ERP
- Lead training sessions for users
- Assess participants and support their skill development
- Install and configure the ERP according to client requirements
- Perform on-site and remote interventions
- Document all actions to ensure clear follow-up
- Provide functional support during deployment and go-live
- Write and update materials: guides, technical documents, training materials
- Occasionally contribute to internal projects or training
Requirements
- Comfortable in an IT environment
- Proficient with Windows and the Office suite
- Interest in basic programming (VBA, WinDev, or equivalent)
- Querying databases, ideally with SQL Server and T-SQL
- Understanding of industrial sector challenges
- Basic knowledge of sales, purchasing, procurement/supply or production management
- Basic accounting knowledge is a plus
- Excellent command of French and English
- Good listening skills, advisory ability, and pedagogical approach
- Able to manage projects and solve problems with rigor and a methodical approach.
Benefits
- Training & support
- Configuration & interventions
- Support & documentation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
VBAWinDevSQL ServerT-SQLERP configurationdocument writingtraining material developmentfunctional supportproject managementproblem solving
Soft Skills
listening skillsadvisory abilitypedagogical approachcommunicationownershipskill development supportmethodical approachrigortraining facilitationuser assessment