Team Lead, 2nd Line Customer Support
Forterro
full-time
Posted on:
Location Type: Hybrid
Location: Eguilles • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Manage team members and lead the support service.
- Collaborate with HR on compensation reviews and disciplinary matters.
- Prioritize urgent issues and allocate resources.
- Ensure a high level of customer satisfaction.
- Ensure compliance with contractual commitments.
- Validate and analyze activity dashboards.
- Define and monitor budgets.
Requirements
- Proven experience directly managing teams of 10 or more people.
- Strong functional and technical knowledge of the products.
- Ability to prioritize effectively.
- Clear written and verbal communication skills.
- Strong customer service orientation.
- Excellent interpersonal skills.
- Ability to work in demanding or high-pressure environments.
- Strong focus on customer satisfaction.
- Ability to drive performance and support the development and upskilling of team members.
Benefits
- Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Soft skills
team managementcommunication skillscustomer service orientationinterpersonal skillsprioritizationperformance drivingdevelopment and upskillingability to work under pressureresource allocationcustomer satisfaction focus