Fortera Federal Credit Union

General

• Provide members with an exceptional experience while efficiently processing member services
• Process deposits, withdrawals, loan payments, cashier’s checks, money orders, cash advances, transfers, check orders, and credit card cash advances
• Review checks for proper endorsement and negotiability
• Sell money orders, gift cards, and cashier’s checks
• Redeem savings bonds, process wire transfers, and stop payments
• Educate members about credit union products, services, accounts, rates, ATMs, mobile and online banking, and shared branching
• Maintain an accurately balanced cash drawer and resolve discrepancies
• Establish professional relationships with members, team members, and management
• Resolve member requests and questions promptly
• Complete account maintenance requests and required reports and records
• Refer cross-sell opportunities to Member Advisors
• Attend required meetings and training and participate in community programs
• Perform drive-up teller and night drop functions as assigned
• Complete compliance training and comply with OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot requirements
• Maintain a clean, secure, and well-maintained work area
• Work at any required Credit Union location, including extended hours, holidays, and Saturdays

Teller