Salary
💰 $76,000 - $137,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDockerKubernetesLinuxPython
About the role
- Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
- Provide on-call support 24x7 on an as needed basis
Requirements
- Hands-on 5+ years related experience working in a support organization
- Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required.
- Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
- Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
- Understanding of KMS interfaces (KMIP, REST API, etc.)
- Ability to work in a highly fast paced, rapid growth environment
- Strong collaboration, written and communication skills