Fortanix

Product Support Engineer

Fortanix

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $76,000 - $137,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDockerKubernetesLinuxPython

About the role

  • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Work to reproduce customer issues and qualify critical issues
  • Publish Technical Support Bulletins and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Development, Sales, Quality Assurance
  • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
  • Provide on-call support 24x7 on an as needed basis

Requirements

  • Hands-on 5+ years related experience working in a support organization
  • Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required.
  • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
  • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
  • Understanding of KMS interfaces (KMIP, REST API, etc.)
  • Ability to work in a highly fast paced, rapid growth environment
  • Strong collaboration, written and communication skills
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