Fort Health

Account Manager

Fort Health

full-time

Posted on:

Location Type: Hybrid

Location: Illinois • United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Develop and maintain strong relationships with clients in the behavioral health sector, understanding their needs and ensuring their satisfaction with our services.
  • Coordinate with internal teams to ensure that clients receive high-quality behavioral health services. Address any issues or concerns promptly and effectively.
  • Manage a portfolio of client accounts, ensuring that all contractual obligations are met and that clients are satisfied with our services.
  • Identify opportunities to expand services within existing accounts and secure new business opportunities. Work with the sales and marketing teams to develop strategies for growth.
  • Monitor and report on key performance indicators (KPIs) for client accounts. Use data to make informed decisions and recommendations for service improvements.
  • Provide training and support to clients on the use of our services and products. Ensure that clients are fully aware of the benefits and capabilities of our offerings.
  • Ensure that all activities are conducted in compliance with relevant regulations and standards in the behavioral health sector.
  • Address and resolve any issues or concerns raised by clients in a timely and professional manner.

Requirements

  • Bachelor’s degree in a relevant field (e.g., Business, Marketing, or Communication).
  • At least 3+ years of experience in account management, client services, or a related field within the behavioral health industry.
  • Strong understanding of behavioral health services and the needs of clients in this sector.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple client accounts and projects simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM software and other relevant tools.
  • Ability to work independently and as part of a team.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Unlimited PTO
  • Professional development opportunities.
  • Supportive and collaborative work environment.
  • Company Holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesproblem-solvinganalytical skillsdata analysisKPI monitoring
Soft Skills
communication skillsinterpersonal skillsrelationship managementtime managementteam collaboration
Certifications
Bachelor’s degree