Application Development Technical Service Engineer
Formerra
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- With general supervision, provides project management for the development of new application, product launch testing plan, data analysis, and/or communication of results.
- Works with targeted and established customers to identify technical specifications required for Formerra customers.
- Responsible for internal training of sales associates, furthering their knowledge and understanding of polymers, processing, and design.
- Provide training to Formerra customers, OEM’s, and industry events as needed on materials, processing, design, and other industry related topics as needed.
- Incorporates Formerra products and services into customer applications across multiple business units.
- Work with suppliers to understand and convey OEM material / market needs.
- Documentation and preparation of product specifications incorporating Formerra products and services into customer applications.
- Manages successful resolution of customer complaints/issues.
- Initiates process improvement efforts at key customers
- Other duties as assigned
Requirements
- Bachelor’s Degree required in Chemical Engineering, Plastics or Polymer Engineering, or related discipline
- Minimum 5 years completing technical writing, customer support, research, and project management
- Complex problem thinking skills in translating customer needs into solutions.
- Technical aptitude.
- Broad knowledge of solutions, materials and processing.
- Self-motivated and team player.
- Strong organizational skills required.
- Position will require up to 75% travel.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementtechnical writingdata analysisproblem solvingmaterials processingproduct specificationscustomer supportresearchpolymer engineeringchemical engineering
Soft Skills
self-motivatedteam playerstrong organizational skillscommunicationtrainingcustomer relationsprocess improvementtechnical aptitudecomplex problem thinking
Certifications
Bachelor’s Degree in Chemical EngineeringBachelor’s Degree in Plastics EngineeringBachelor’s Degree in Polymer Engineering