Form3

Business Analyst

• Collaborate across product, engineering, operations, and external stakeholders (including customers and scheme bodies) to drive end-to-end delivery of payment solutions.
• Producing high-quality, unambiguous requirements (user stories, acceptance criteria, process flows, and functional specifications) that enable efficient and accurate engineering delivery.
• Translate product vision into actionable requirements.
• Act as a Subject Matter Expert for the full UK product suite, offering guidance and clarity to both internal teams and external stakeholders.
• Analyse the impact of product changes across customer, operational, and regulatory dimensions, ensuring all edge cases and failure scenarios are understood and addressed.
• Develop a strong understanding of the end-to-end payments architecture, including scheme interactions, processing flows, and platform dependencies, to inform solution design and impact analysis.
• Awareness and tracking of the evolving UK payments landscape and its impact on Form3’s UK product suite.

Senior Business Analyst – UK Payments

Executive Assistant

• Manage complex and ever-changing diaries for multiple Executive stakeholders, such as the Chief Product Officer (CPO), Chief HR Officer (CHRO), Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Chief Revenue Officer (CRO).
• Attend meetings as required, taking notes / minutes, distributing actions and following up effectively for internal and external meetings.
• Ensure that the Executive team are fully prepared for all meetings by providing agendas and supporting documentation, and participating in the preparation, editing and proof-reading of meeting documents and presentation materials.
• Hold responsibility for the end-to-end management of team offsites, socials and external events, including end-to-end travel booking and all other administrative tasks.
• Streamline and co-ordinate wider team meetings, at times standing in on behalf of the Executive Sponsor.
• Support the Executive Assistant Manager as required to action items in support of the entire Executive team.
• Offer ongoing support within the team function, including providing holiday and sick cover for additional Executives, whenever required.
• Proactively find ways to streamline the everyday for our busy Executive team.

Marketing

• Reporting to the Marketing Director, support the team responsible for driving demand generation and brand growth across all markets
• Support the planning and execution of integrated campaigns (e.g., email, paid, organic social, partner, content, events)
• Build and manage campaign timelines, assets, and internal coordination
• Track performance, produce reporting dashboards/weekly updates, and share insights
• Use results to recommend and implement optimizations
• Create and schedule social media content (with a focus on LinkedIn; YouTube where applicable)
• Repurpose campaign and product content into short-form social posts
• Monitor engagement and recommend ways to improve performance and consistency
• Execute the awards program end-to-end (submissions, timelines, asset gathering, internal approvals, follow-up comms)
• Maintain an awards calendar and ensure deadlines are met
• Support broader marketing operations, including internal communications, website updates, and event coordination

Marketing Assistant

• Collaborate effectively across the Zelle product line, working closely with Senior Business Analysts and Product Managers to support the end-to-end delivery of Zelle payments products.
• Partner with cross-functional Engineering teams across the US to initiate and support the build of Form3's Zelle gateway, translating product vision into actionable requirements.
• Become a Subject Matter Expert on Form3's Zelle products, offering guidance and clarity to both internal teams and external stakeholders.
• Analyse the impact of product changes and enhancements quickly and effectively, shaping and documenting requirements to support continuous improvement.
• Take full ownership of certain tasks within the team, such as writing user stories, defining acceptance criteria, creating functional features and non-functional specifications, and analysing data.
• Develop a high-level understanding of the overall US product line and underlying platform architecture to further inform decision-making and prioritisation.

Business Analyst, Junior Product Owner

Business Development Rep

• Lead Generation: Build and execute multi-channel outbound sequences (email, phone, LinkedIn) using sales engagement platforms to proactively identify sales opportunities.
• Lead Qualification: Conduct structured qualification calls to assess ICP fit, buying intent, and key qualification criteria for both inbound and outbound leads.
• Relationship Building: Develop and nurture relationships with multiple buying personas at Financial Institutions and FinTechs, understanding their needs and tailoring your presentation of Form3's solutions accordingly.
• Sales Pipeline Management: Maintain accurate records of activity, qualification notes, and pipeline metrics in Salesforce and engagement tools.
• Market Research: Stay informed about industry trends and competitor activities to ensure alignment to Form3’s strategy, and identify possible market opportunities.
• Collaboration: Work closely with our Sales and Marketing teams to refine messaging, targeting, and pipeline strategy.

Senior Business Analyst – UK Payments

Executive Assistant

Marketing Assistant

Business Analyst, Junior Product Owner

Business Development Manager – Enterprise SaaS