Director – Head of IT
FORM │ Virtual obesity medicine clinic
full-time
Posted on:
Location Type: Hybrid
Location: Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $135,000 - $160,000 per year
Job Level
About the role
- Design, lead, and scale Form Health’s IT function, establishing clear governance, service levels, and standardized ways of working as the company grows.
- Own corporate IT infrastructure including identity management, device lifecycle management, SaaS administration, and collaboration tools (Google Workspace, Slack, etc.).
- Partner closely with Security leadership to ensure strong controls, compliance readiness (e.g., SOC 2), and secure-by-design practices across employee technology systems.
- Lead onboarding and offboarding technology processes to ensure seamless, secure, and efficient employee experiences.
- Develop and maintain IT policies, SOPs, and playbooks that reduce risk while enabling productivity in a remote-first environment.
- Establish clear incident response, ticketing workflows, and SLAs for IT support; continuously improve response times and user satisfaction.
- Manage and mentor the IT team, building capabilities in IT operations, endpoint management, and enterprise tooling.
- Evaluate, select, and implement enterprise tools that improve operational efficiency, compliance, and collaboration.
- Partner with People, Security, and Finance on vendor management, budget planning, and technology spend governance.
Requirements
- 8+ years leading IT, Workplace Technology, or Enterprise Systems in a scaling, remote-first organization
- Deep expertise in identity management, endpoint security, and SaaS administration
- Experience supporting compliance initiatives (e.g., SOC 2, HIPAA, or similar frameworks)
- Strong operational mindset with a track record of building repeatable systems, processes, and documentation
- Demonstrated ability to balance security, usability, and speed in a high-growth environment
- Excellent written and verbal communication skills; able to translate technical concepts into practical business impact
- Experience partnering cross-functionally with Security, Engineering, and People teams
Benefits
- Competitive salary and equity in a high growth start-up
- Comprehensive health benefits (medical, dental, vision)
- 401k program
- Flexible work schedules and paid time off
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
identity managementendpoint securitySaaS administrationIT policiesSOPsincident responseticketing workflowsIT operationsendpoint managemententerprise tooling
Soft Skills
operational mindsetcommunication skillscross-functional collaborationmentoringbuilding capabilitiesrisk reductionuser satisfactionprocess documentationscalabilitysecurity usability balance
Certifications
SOC 2HIPAA